Three-quarters of UK entrepreneurs rethink their business banking needs amid digital and financial shifts
New research from the reveals that almost three quarters (73%) of the UK’s small business owners would consider switching to a new business bank account if it better suited their needs – with lower fees (50%), switching incentives (34%), and improved interest rates (31%) cited as top motivators.
This openness to switching is particularly pronounced among younger entrepreneurs (aged 18–24), 84% of whom say they would – reflecting a new generation who are more digitally savvy and open to change.
Despite their growing importance, nearly one in three (29%) small business owners still , limiting access to essential features such as accounting software integration, tailored advice, and structured support.
The research also highlights the key features SMEs value most in a business current account:
- Mobile banking leads, with 54% rating it a top feature – particularly among older SMEs and those based in rural areas.
- Fee-free banking (44%) and high-quality customer service (37%) remain top priorities.
- Integration with accounting software is important to nearly two-thirds (65%) of SMEs – especially younger founders and digital-first businesses.
And while digital tools are increasingly vital, physical access still matters: 57% of SMEs say access to a local branch remains important, particularly in Northern Ireland and among larger businesses.
Small and medium-sized enterprises (SMEs) are the backbone of the UK economy, making up 99.8% of all businesses and employing over 16 million people. Yet remains a challenge.
In 2023 alone, 140,000 businesses were "debanked", and loan approval rates have dropped to below 50% in 2025 – intensifying the pressure on SMEs to find financial services that better suit their evolving needs.
Whether it’s access to better digital tools, fairer fees, or improved service, the makes it easy for SMEs to .
“Using the right account structure is vital – not just for staying on top of business finances, but for unlocking the full potential of banking tools designed to support SMEs. As with a personal account, your business current account should support your financial goals.
“With small businesses across the UK looking to the future, many owners don’t realise how much easier their financial admin could be with the right support. As we mark the beginning of a new financial year, now is an ideal time to consider whether your business banking is still working for you.” John Dentry, Product Owner at the Current Account Switch Service
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